Frequently Asked Questions

About the design
  • Are the templates free?
    Yes. All templates are free – simply pick one you like and personalise with photos and text using our simple online designer.
  • Can I send the design to my family before ordering?
    Yes. The system allows you to send a PDF of your design to anyone you wish. You can then return, make amendments and proceed to checkout once you are happy with the artwork. The PDF download is secured with a watermark to prevent any changes or printing locally.
    Start by selecting a template to personalise, make your changes as needed then click the download preview link to obatin a PDF to pass to family members. Once the PDF has downloaded don't forget to 'save as project' to return to later.
  • Can I send the design to the vicar for approval before ordering?
    Yes. Select your template, personalise with your photos and text and save it. You can then share your design with anyone you wish by sending them a PDF directly from our website. You can come back to your design and modify it as many times as you need; once you are happy with it, just proceed to checkout and place your order.
  • Do you offer any proofing services?
    Our website will help you create your design with friendly, advisory messages, such as ‘low-resolution image’ or ‘text over the bleed area’, to ensure your artwork will look great after printing. Our team of printing specialists will also double-check the artwork properties to ensure it’s all ok and will contact you in case anything needs changing.
    Please note, we don’t accept responsibility for any spelling or grammar errors after you’ve placed your order online.
  • I have my own design. Can I use it?
    Of course you can. Simply select ‘upload your own design’ and upload the file to our website, hassle-free.
    Note, the file must be a PDF, in CMYK colour set, with a 3mm bleed area, but no trim marks.
  • Can I get a proof of my design?
    With our intuitive online editor, you can see how your design will look as you make changes.
    We unfortunately don’t offer printed proofs of your design - if you need a PDF proof please use the download preview button located in the editor, this will download a high resolution watermarked document for you to distribute for approval.
  • I started creating my design on your website, but don’t have time to finish it. Can I save it?
    Yes. You just need to create an account and click ‘save as project’ – you can then return and finish it in your own time. To access your saved projects click on the My Account link in the top menu and click the Saved Project link to the left side.
About the delivery
  • When will my order be delivered?
    Once you’ve placed your order on our website, and it is before 12pm, we aim to deliver your printed funeral stationery the next day.
  • Do you deliver on Saturday?
    If you require a delivery on Saturday please give us a call on 01473 466003 and we will do our best to arrange this for you.
  • What happens if I am not at home to receive my order?
    The courier company (DX) will leave a note for you, you can contact them directly to re-arrange the delivery or collect from your local depot if preferred.
  • What happens if my order isn’t delivered on time?
    We use DX to deliver your order; if it has not arrived by the date stated, please contact us by calling 01473 466003.
  • Can I check the status of my delivery?
    Yes – when your order is dispatched, you will receive an email to let you know it’s on its way to you with a tracking number. You can login to our website and check the status of your order.
  • My order was damaged when it arrived. What do I do now?
    We are really sorry to hear this. We strive to ensure all orders are well-packaged and work with UK Mail to ensure they are delivered safely and carefully. If your order is damaged, please contact us on 01473 466003 and we will find a solution to make it right for you.
About ordering, cancellations and refunds
  • I placed an order but need to cancel it. How do I do this?
    If you need to cancel an order after placing it on our website, give us a call on 01473 466003 straight away.
    If we have not started printing it yet, we can offer you a full-refund. If your order is already being printed, unfortunately, we can’t cancel it or offer a refund.